Privacy Policy
Last updated: January 2025
1. Data Controller
The Data Controller is Optics&Love - UnPlanned Agency, with registered office in Italy.
For any information or request regarding the processing of personal data, you can contact us at: info@opticsandlove.it
2. Types of Data Collected
During the use of the site, we collect different types of data:
- Contact data: name, surname, email, phone number
- Billing data: company name, VAT number, tax code, billing address
- Shipping data: complete delivery address
- Navigation data: IP address, browser used, pages visited
3. Purpose of Processing
Personal data is processed for the following purposes:
- Order fulfillment and management of commercial transactions
- Issuance of invoices and tax documents
- Communications related to requested services
- Response to information and assistance requests
- Sending newsletters and marketing communications (only with explicit consent)
4. Legal Basis for Processing
Data processing is based on:
- Contract execution: for order fulfillment and service provision
- Legal obligations: for invoicing and tax compliance
- Consent: for marketing activities and newsletters
5. Processing Methods
Personal data is processed using IT and telematics tools, with organizational and logical methods strictly related to the indicated purposes. Data is protected through adequate technical and organizational security measures.
6. Data Communication and Disclosure
Data may be communicated to:
- Payment service providers (Stripe) for transaction processing
- Couriers and shipping companies for product delivery
- Accountants and tax consultants for accounting compliance
- Competent authorities in case of legal obligations
Data will not be disclosed in any way.
7. Data Retention
Personal data will be kept for the time strictly necessary to achieve the purposes for which it was collected, and in any case in compliance with legal terms (10 years for tax documents).
8. Data Subject Rights
As a data subject, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Delete your data (right to be forgotten)
- Limit data processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Supervisory Authority
To exercise your rights, you can contact us at: info@opticsandlove.it
9. Cookies and Tracking Technologies
The site uses technical cookies necessary for the operation of the cart and authentication system. We do not use profiling or tracking cookies without your explicit consent.
10. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be published on this page with indication of the last update date.