In-practice training
Skills that show in the work with the customer.
Training starts from the situations owners and staff face every day: understanding a request, explaining a solution, handling an objection, organising the work and giving continuity to the relationship. It is designed around your optical practice, in person or online.
First the behaviours to observe, then the programme
Together we define the participants, the skills to develop and the behaviours to observe. The programme combines explanation, examples from the sector and application, in formats suited to the context.
Before the programme we define what participants will need to be able to apply. The project can include exercises, feedback in the field and follow-up checks.
What we can work on
A team, several locations or a network
Training can involve a single team, the managers of several locations or the professionals of a network. For companies, manufacturers and distributors it can be part of a project to develop commercial skills and the relationship with the professional customer.
No. This offer concerns commercial, relational and management skills. Any technical or professional content is made explicit in the individual programme.
Yes. Describing the actual situation helps to design the programme.
It depends on the number of participants and the work to be done: a day, a workshop or a structured programme. Programme, duration and format are defined in the proposal.
The Academy is online catalogue training, to follow whenever you like. In-practice training is designed around your team and its situations.
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